General Terms and Conditions of Sale (GTCS)
Last updated: 01/09/2024
Welcome to Holistic Care and Well-Being. These General Terms and Conditions of Sale (GTCS) govern all transactions made on our website. By accessing our online store, placing an order, or booking holistic treatments, you unreservedly accept these GTCS. We invite you to read this document carefully before using our services.
1. Company Information
Taf Consulting et Coaching
Adresse : 18 BP 471 Lomé - Togo
Email : contact@frederic-tanan.com
Téléphone : +228 98 74 89 89
2. Object
The purpose of these General Terms and Conditions is to define the conditions under which we offer dietary supplements and holistic care services for sale, as well as the ordering, payment, delivery, and withdrawal procedures.
3. Products and services
3.1. Wellness products and food supplements
We offer a selection of dietary supplements and wellness products. Each product comes with a descriptive sheet presenting its essential features. The product photos are non-contractual and are provided for informational purposes.
3.2. Holistic care
We offer holistic care services (reflexology, pranic healing, massages, etc.). Information about the treatments, their benefits, and their durations is available on our site. Results vary from person to person.
4. Price
All product and service prices are indicated in CFA and include VAT. Delivery charges, if applicable, are added before order confirmation. We reserve the right to change our prices at any time, but products and services will be billed based on the rates in effect at the time of order confirmation.
5. Order
5.1. Order conditions
Product orders and care reservations can be made directly on our website. Any order is confirmed once payment has been made. By placing an order, you acknowledge that you have read the essential characteristics of the products or services.
5.2. Order confirmation
An order confirmation will be sent to you by email after validation. We reserve the right to refuse an order in case of payment issues or insufficient stock.
6. Payment
Payment is due at the time of order. We accept the following payment methods: credit card, bank transfer, and other secure payment solutions available on our site. All transactions are secured by an encryption protocol (SSL) to ensure the confidentiality of your data.
7. Delivery
7.1. Delivery terms
Delivery of dietary supplements is ensured in Togo, West Africa, and, if applicable, in certain foreign countries. Delivery times are indicated at the time of ordering and may vary depending on the destination.
7.2. Delivery costs
Shipping costs are calculated based on the weight of the order and the destination. They are specified before the order is confirmed.
7.3. Delivery delay or problem
In case of delayed delivery, we will inform you by email. If the delay exceeds 30 days, you may request the cancellation of the order and a full refund. If a package arrives damaged or incomplete, you must report the issue to the carrier and our customer service within 48 hours.
8. Right of withdrawal
In accordance with the provisions of the Consumer Code, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal without having to provide reasons or pay penalties.
8.1. Exclusions
Opened products, whether used or not sealed, cannot be returned for hygiene and safety reasons. Additionally, reserved holistic treatments are non-refundable, except in the case of cancellation 24 hours before the appointment.
8.2. Return conditions
To exercise your right of withdrawal, you must notify us by email of your decision to return the product. Return shipping costs are your responsibility. The products must be returned in their original condition. The refund will be processed within 14 days after receiving the returned products.
9. Responsability
We strive to provide accurate information about our products and services. However, we cannot be held responsible for any damages resulting from the use of our dietary supplements or treatments, especially if they are used outside the advice of a healthcare professional.
10. Protection of personal data
Your personal information is collected and processed in accordance with our Privacy Policy, available on our website. We use your data to process your orders and improve our services. Your data will never be shared for commercial purposes without your consent.
11. Disputes and applicable law
The present Terms and Conditions are governed by French law. In the event of a dispute not resolved amicably, you may refer the matter to the competent courts of Lome - Togo. You also have the option to resort to a consumer mediator.
12. Modification of the GTCS
We reserve the right to modify these General Terms and Conditions at any time. The applicable conditions are those in effect on the date of the order or reservation. We encourage you to check this page regularly to be aware of any updates.
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By using our site, you agree to our General Terms and Conditions of Sale and commit to respecting the terms and obligations set forth. For any questions, do not hesitate to contact us via our online form or at the email address mentioned above.
